Frequently Asked Questions

1. When using the card online, ensure the purchase amount is less than the available balance on the card. If the card is processed for more than the available balance, it will decline.
2. Check the card balance by accessing the original web link you used to initially access the digital card.
3. Access the Help Center or contact customer.care@SKUx.io for specific questions.

Present your digital card barcode or card details at checkout so the cashier can scan or enter them for payment.

Enter your digital card number, expiration date, and CVV at checkout like a standard prepaid card.

Open the original web link used to access your digital card to view your current available balance.

The retailer may not accept this card type, or the purchase amount may exceed your available balance.

Ask the retailer to split the payment so your digital card covers part of the total and another method covers the rest.

If prompted, try the zip code associated with your card or follow the instructions shown in your digital card portal.

A mobile device is recommended to access and present your digital card, especially for in-store purchases.